Security, Privacy & Client Charter

Thank you for visiting our web site. SEDANIA Travelneeds2u is committed to protecting the privacy of the personal information of individuals we deal with. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The information gathered is used primarily to provide you with the products offered and other additional products or services that we believe may be of benefit to you.

Employee access is only limited to authorize employees who are fully trained in handling your information. These authorized personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have access to your information will be subjected to disciplinary action should they fail to observe this privacy policy.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. The information is not provided to these companies for marketing purposes. The only other instances where we disclose your information is:

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and suppliers (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We take considerable effort to ensure a safe and secure online experience, but we do not have control over the computer you use to access travelneeds2u.com. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.

We are also committed at all times, in ensuring that any disclosure of our products and services is fair and accurate. We shall not for this purpose engage in deceptive, misleading or false representations with regards to the products and services that we provide.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

To prevent unauthorized access to our online services, every customer is required to enter their e-mail address and an alphanumeric password, which are the access key to your information.

To ensure the integrity of your username and password, you are advised to do the following:
Do not choose a password that others can easily guess. Do not use simple words, your name, birth date, telephone number or names listed in standard dictionary.

Memorize your password and do not write it down. Passwords or PINs should be used when accessing an online account to protect your personal information.

Sharing your password or PIN with another person is the same as giving that individual authority to use your name in a transaction. It should not be disclosed even if requested by an authorized SEDANIA Travelneeds2u officer.

However, you must ensure that your computer does not provide anyone opportunity to gain access to your information:
Ensure no one has access to your computer or records your online activities.

Do not send any information about your account via e-mail.

We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private.

Virus Protection

Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.

We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.

In addition we advise not to open attachments from others or open diskettes unless you have absolute certainty that you can trust the source, and then still are cautious. Whoever sent you that attachment or gave you a diskette may not know that they have carried the virus to you

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
cs@localsimkad.com

By phone:
1-300-80-ST2U (within Malaysia)
+603-7880 6660 (outside Malaysia)

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

We welcome and encourage customer enquiries, feedback and complaints. These will help us identify and improve on any weaknesses in the services that we provide.

In an effort to address any concern or answer any questions our customers may have, we endeavor to ensure that we have trained staff to provide a prompt and satisfactory response.

More Security Tips

Don't open suspicious e-mail attachments.

Avoid downloading free programs. These may incorporate hacker-friendly software.

Download security updates regularly. Don't use the "remember password" function because this information can be easily accessed by hackers.

Clear your cache (information stored in your computer memory) each time you log out. Click "clear your cache" in the localsimkad.com logout page and follow the step-by-step instructions.